# Frequently Asked Questions

> Answers to the most common Shorty questions — free tier, billing, quotas, file support, transcription languages, and account/data questions.

## Do I need an account to use Shorty?

No. You can summarize a YouTube video, transcribe a recording, or convert a file as a guest with no sign-up. Creating a free account unlocks saved history (your articles and transcriptions) and higher guest limits — see [Getting started](/docs/getting-started).

## What happens if a job fails — does it count against my quota?

No. A job that errors or is cancelled never counts against your quota; the usage is refunded automatically. This applies to summaries, transcriptions, and subtitle jobs, on the free tier and paid plans alike.

## What file types and languages does Shorty support?

The file converter accepts 19 formats (6 audio, 4 video, 7 image, 2 document) across 65 format-pair and compression pages. Transcription and subtitles support 113 languages with automatic language detection. See [File Converter](/docs/file-converter) and [Transcription and Subtitles](/docs/transcription-and-subtitles) for the full list.

## What's the difference between Free, Premium, and Pro?

Free covers the core tools with daily/monthly limits on uploads, batch size, and cloud conversions. Premium and Pro raise those limits and add features like higher-resolution subtitle styles and larger uploads. See [Plans and limits](/docs/pricing) for the verified current numbers — pricing tiers change, so that page (not this one) is the source of truth.

## How do I cancel or change my subscription?

Manage your plan from Settings inside the app (Settings → Billing). Changes and cancellations take effect per your billing provider's normal terms; contact [support](/support) if something looks wrong on your account.

## Can an AI assistant use Shorty on my behalf?

Yes — Shorty runs a remote MCP (Model Context Protocol) server behind OAuth 2.1 consent, so assistants like Claude Code can search your summaries, start new ones, and check job status once you connect and approve scopes. See [Connecting AI assistants](/docs/connecting-ai-assistants), or use the "Onboard your agent" prompt at [/agent-setup](/agent-setup) to have your coding agent connect itself.

## Is there a developer API?

Yes — a versioned REST API at `aishorty.com/v1` with API keys, idempotency keys, signed webhooks, and an official TypeScript SDK (`@aishorty/sdk`). See [API documentation](/docs/api) and the [API reference](/docs/api-reference).

## Does Shorty have apps or browser extensions?

Yes — native apps for iOS, Android, and Windows, plus browser extensions for Chrome, Edge, and Firefox. See [Apps and extensions](/docs/apps-and-extensions).

## How do I delete my account or data?

Delete your account from Settings inside the app, or contact [support](/support) if you need help. Deleting your account removes your saved articles, transcriptions, and connected-app grants.

## Where do I report a bug or request a feature?

Use [Support and feedback](/support) — no account required. Include what you were doing and, if relevant, the URL or job you were working on.

> **Note:** Didn't find your answer? [Support](/support) reaches the team directly, and [/docs](/docs) is the full documentation index.