The Practice of Knowledge Management in the Public Sector

Introduction to Practical KM00:02:12

Professor John del Rosario explains that practicing KM in an organization involves ensuring that knowledge is shared, applied, and retained. He emphasizes that rather than managing knowledge directly, organizations should manage the processes and environment that enable people to utilize and retain information.

Domains of KM Practice00:06:06

The discussion covers several key domains for implementing KM, including context management, KM audits, aligning KM with strategic organizational thrusts, operational KM, technology integration, performance management, organizational learning, and innovation management.

Additional Perspectives on KM Implementation00:11:29

Del Rosario highlights the importance of integrating project management, change management, intellectual property management, and organizational communication into KM initiatives to overcome organizational roadblocks.

KM Tools and Technological Integration00:21:12

The session explores digital workplace concepts like 'working out loud,' community management, cognitive computing, and the use of social networks and gamification as tools to facilitate knowledge sharing and engagement.

ISO 30401 and Knowledge Management Systems00:28:45

The speaker details the structure and significance of ISO 30401:2018 for establishing a formal Knowledge Management System (KMS), noting that a modern KMS goes beyond simple information systems to include leadership, planning, and continual improvement.

Q&A: Addressing KM Challenges00:45:09

The Q&A segment addresses questions regarding the difference between mere refutation and evidence-based knowledge, the documents required for ISO audits, the risks and disadvantages of KM, and the comparative practices between the public and private sectors.