Application of Knowledge Management in Public Administration

Core Applications of Knowledge Management00:01:02

Knowledge Management enhances decision-making in public services, aids citizens in effective participation, builds competitive societal ICT capabilities, and fosters a knowledge-competitive workforce.

Knowledge Management Goals00:04:54

The primary goals are to improve the effectiveness and sustained viability of any enterprise (public or private) and ensure that management strategies are strictly aligned with the organization's central vision and objectives.

Objectives in a Democratic Society00:07:31

In a democratic context, objectives include implementing effective public agendas, ensuring a stable and orderly society, improving quality of life, and fostering a prosperous society through competent knowledge workers.

Levels of Analysis00:11:52

Analysis is broken down into three levels: the impact on society and wellbeing, the impact on overall public administration performance (such as e-government and policy formulation), and organizational knowledge management practices regarding sharing and capturing know-how.