Goshare Driver Onboarding

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Summary

This video explains the GoShare platform and the steps required to become an active delivery professional. It covers requirements, payments, customer service tips, using the app, and potential issues.

Highlights

Introduction to GoShare
00:00:05

GoShare is a platform connecting truck, van, and car owners with customers needing delivery, moving, and hauling services. Drivers, referred to as delivery professionals, can accept or reject projects based on their schedule. Earnings vary based on vehicle type, availability and location with top performers earning up to $5,000 per month.

Earnings and Payments
00:01:58

Customers see an upfront price based on factors like drive time, labor, vehicle type, and cargo details. Drivers see an upfront earning statement with estimated project time. The stated amount is the minimum payout, with potential additional payments for projects exceeding the estimated time. Drivers keep 100% of tips, and payments are typically sent within four business days via direct deposit.

Driver Requirements
00:03:46

To join GoShare, applicants must be at least 18, able to lift 50 lbs, have a vehicle no more than 22 years old, and pass a background check. Further requirements include a valid social security number, driver's license, vehicle registration and insurance, compatible smartphone, and a checking account and the ability to read and speak English.

Providing Excellent Customer Service
00:07:37

Delivery professionals should be friendly, punctual, and professional. They should be prepared with the right equipment to protect customer property and communicate effectively. Compliance with laws and vehicle maintenance are essential.

Using the GoShare App
00:10:50

Drivers receive push notifications for project requests and have about 30 seconds to review details in the app, including earnings, customer information, and cargo. Fast response is crucial. The app also facilitates navigation, communication with customers, item confirmation, and proof of delivery.

Project Completion and Additional Features
00:16:26

After delivery, drivers use the app to finish the project, add expenses like tolls (with receipt), and provide proof of delivery including photos and signatures. The app also offers promotional tools and information about furniture assembly projects.

Cancellations and Damage Claims
00:20:29

Project cancellations should be done within the app, and fees apply for late cancellations. Drivers are responsible for fixing or replacing lost or damaged items. Damage prevention includes documenting existing damage, securing cargo, and protecting property.

Terms of Service Violations
00:23:07

Violations of GoShare's terms of service can lead to disciplinary action, including suspension or removal from the platform. Examples include customer complaints, abusive language, price manipulation, unauthorized information sharing, soliciting customers off the platform, and illegal activities.

Final Steps to Activation
00:25:15

After watching the video, the final steps include answering review questions, completing a background check, uploading required documents, and setting up a bank account for direct deposit. Following these steps will lead to account activation.

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