Summary
Nexon Terms of Service: Miscellaneous and Supplemental EEA/UK Terms
Highlights
Miscellaneous Provisions
This section outlines general legal framework conditions including: • Entire Agreement: These terms supersede all prior proposals or communications. • Relationship: No partnership, employment, or joint venture is created between the parties. • Severability: Unenforceable provisions are severed and replaced with enforceable alternatives. • Assignment: Users cannot assign the agreement without consent, while Nexon may assign its rights to third parties. • Waiver: Failure to enforce a provision does not waive the right to enforce it later.
Contact Information and Communications
Nexon provides regional contact details for offices across Korea, Japan, the United States, Sweden, and Thailand. Regarding communications, users opting into one-time PIN SMS services should note that message frequency varies and standard data rates apply. Mobile carriers are not liable for delayed or undelivered messages.
Supplemental Terms for EEA and UK Users
The Supplemental Terms prevail over the main agreement in case of conflicts. Key deviations include: • Arbitration: The binding arbitration and class action waiver clauses do not apply. • Termination and Suspension: Nexon may suspend access for breaches or illegal use; users retain rights to request review. Either party may terminate the agreement, subject to advance notice requirements for Nexon. • Content Monitoring: Monitoring is restricted by applicable privacy laws. • Withdrawal Rights: Users have a 14-day right to withdraw from contracts, with specific exemptions for digital content where performance has already begun with the user's consent. • Liability: Nexon’s liability is not limited in cases of death, personal injury, or gross negligence; statutory warranty rights are maintained. • Dispute Resolution: Consumers may bring proceedings before courts in their place of residence.
Modifications and Appendix
Nexon reserves the right to modify the terms for valid reasons, such as legal compliance, technical updates, or security improvements, with notice provided to users. If modifications negatively impact service access, users are entitled to terminate the agreement. An appendix is included providing a model withdrawal form for users exercising their right of withdrawal.
Recently Summarized Articles
Original text
XI. MISCELLANEOUS
Entire Agreement. These Terms constitute the entire agreement between you and us, superseding any prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us.
Relationship of Parties. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your access to and use of the Services.
Severability. If any provision of these Terms is found to be illegal or unenforceable, that provision will be severed. The remainder of the Terms will remain in full force and effect. The severed provision will be replaced by an enforceable provision that comes closest to the intention underlying the unenforceable provision.
Assignment. This agreement may not be assigned, in whole or part, whether voluntarily, by operation of law, or otherwise, by you without the prior written consent of Nexon. Nexon may assign, license, delegate or otherwise transfer its rights or obligations hereunder to any third party without restriction. Subject to the preceding sentences, the rights and liabilities of the parties hereto are binding on, and shall inure to the benefit of, the parties and their respective successors and permitted assigns. Any attempted assignment other than in accordance with this Section shall be null and void.
Captions and Headings. The captions and section and paragraph headings used in the Terms are inserted for convenience only and shall not affect the meaning or interpretation of the Terms.
Waiver. Our failure to enforce any provisions of these Terms or respond to a violation by any party does not waive our right to subsequently enforce any terms or conditions of the Terms or respond to any violations.
Nothing in these Terms limits or excludes any rights available to recipients of the Services under the Digital Services Act. In the event of any conflict between these Terms and Nexon’s DSA page, the DSA pageshall prevail for EEA users to the extent required by applicable law.
XII. CONTACT US
If you have questions about these Terms, please contact us as follows:
Publisher
Contact Information
NEXON Co., Ltd.
Ark Hills South Tower 6F, 1-4-5 Roppongi, Minato-ku, Tokyo 106-0032
Nexon America Inc.
2130 E Mariposa Ave., Box 866, El Segundo, CA 90245, United States of America
Nexon Korea Corporation
7 Pangyo-ro 256 beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea, 13487
Embark Studios AB
Kungsträdgårdsgatan 16, 111 47 Stockholm, Sweden
https://embark-studios.helpshift.com/
NEOPLE Inc.
3198-8, 1100-ro, Jeju-si, Jeju-do, Republic of Korea, 690-802
https://neople.zendesk.com/hc/en-us/requests/new
NEXON (Thailand) Co., Ltd.
No. 9, G-Tower Grand Rama 9, Floor 12, Unit GS03, Rama 9 Road, Huaykwang, Huaykwang, Bangkok 10310, Thailand.
For EEA users, information on Nexon’s single point of contact for Digital Services Act matters, notice-and-action procedures, statements of reasons, internal complaint-handling system, and out-of-court dispute settlement options is provided in the DSA Page, available on the DSA page.
COMMUNICATIONS & TEXT MESSAGES (Updated 24 June 2021)
If you opted in to receive a one-time PIN code to your phone, we will send SMS to the cell phone number you provided. Message frequency may vary. Standard message and data rates may apply, whether you send or receive such messages. If you need assistance, text “HELP”. To cancel, text “STOP”. Please contact your mobile phone carrier for details. Your mobile phone carrier (e.g. T-Mobile, AT&T, Verizon, etc.) is not liable for delayed or undelivered messages. Supported carriers include but are not limited to AT&T, Boost, MetroPCS, Sprint, T-Mobile®, U.S. Cellular®, Verizon Wireless, Virgin Mobile USA.
XIII. SUPPLEMENTAL TERMS FOR THE EUROPEAN ECONOMIC AREA (“EEA”) AND THE UNITED KINGDOM (“UK”)
You should read the Supplemental Terms in this Section XIII together with all other Sections of the Terms. However, if there is any inconsistency or conflict between the other Sections of the Terms and the Supplemental Terms, the Supplemental Terms in this Section XIII shall prevail.
As a deviation from the introduction terms and Section X of the Terms, the binding arbitration clause and class action waiver do not apply.
Supplement to Sections I (Use of the Services) and VII (Disclaimer of Warranties; Limitation of Liability) of the Terms
As a deviation from Sections I and VII of the Terms, Nexon may suspend your access to the Services at any time and without prior notice to you if Nexon has a reasonable belief that (i) you have breached these Terms or (ii) you are using the Services in a manner other than for its intended purpose, or illegally. Where Nexon suspends your access to the Services, it will let you know and explain any options you have to request a review, unless doing so may: (i) expose Nexon or others to legal liability; (ii) harm other users; (iii) compromise or interfere with the integrity or operation of any of Nexon’s Services; (iv) be impracticable given technical limitations; or (v) be prohibited under applicable laws. If Nexon decides to ban you from accessing the Services (e.g., disables or deletes your account) for any of the reasons mentioned above, these Terms shall terminate.
These Terms are of indeterminate duration. Nexon may terminate these Terms at any time, in which case we will give you as much advance notice as is reasonably practicable, at least a 30 day advance notice. You may terminate these Terms and stop your access and use of the Service at any time.
Insofar as Nexon provides new releases, patches, upgrades, updates and corrections of the Services, the right of use mentioned in Section I shall apply in the same way. Components of the Services which are recognisably subject to third-party rights and in particular open-source licences are excluded from the granting of rights. In particular, components which are disclosed by Nexon within the Services as third-party content are deemed to be recognisable.
As a deviation from Section I of the Terms, the paragraph on “Cross-Border Transfers” does not apply.
Supplement to Section II (Content posted by Users) of the Terms
As a deviation from Section II of the Terms, you represent and warrant that the User Content that you post or transmit will not: (i) facilitate or promote conduct that Nexon reasonably believes to involve illegal content, pornography, piracy, online pharmacies, illegal drugs, underage drinking, or socially irresponsible behavior due to alcohol or drug consumption (such as drinking and driving); and (ii) result in an unreasonable or excessive burden on technical capacity.
As a deviation from Section II of the Terms, Nexon may remove the User Content you uploaded or contributed to only if it violates these Terms or applicable law, in which case Nexon will inform you of the removal and will enable you to contest its decision, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other users or third parties, or (iii) contravene applicable laws.
As a deviation from Section II of the Terms, Nexon will only monitor or record User Content using software that may be installed when you download software to access or use the Services to the extent this is permitted by applicable law, such as privacy law. If you become aware of any User Content that violates these terms, please report this using the contact details in Section XII.
As a deviation from Section II of the Terms, you hereby grant Nexon an irrevocable, to the extent necessary, transferable and sublicensable, non-exclusive, worldwide rights to use your User Content, for the term of the protection of the rights so licensed, for purposes of the provision and promotion of our Services, including without limitation any necessary rights to reproduce, copy, modify, perform, display, publish, distribute, broadcast, transmit, or otherwise communicate to the public, or create derivative works from or adapt or use in any media or platform, known or unknown to date.
Supplement to Section III (Intellectual Property and Claims of Infringement) of the Terms
As a deviation from Section III of the Terms, Nexon will only access and monitor your device (including without limitation the hard drive and other storage devices, central processing unit, random access memory, video card, and peripheral hardware, software and applications) for third-party programs or software that is prohibited under these Terms (“Unauthorized Third-Party Software”) to the extent permitted applicable law, such as privacy law.
Supplement to Section IV (Virtual Currency and Virtual Items) of the Terms
You are obliged to pay all charges, fees, and applicable taxes incurred by you under the Terms. In case such have been incurred by anyone else using your account or resulting from use of the Services on your devices, Nexon may be entitled to claim damages from you.
As a deviation from Section IV of the Terms, you have the right to withdraw from these Terms within 14 days, without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the Terms. To exercise the right of withdrawal, you must inform Nexon of your decision to withdraw, e.g., by sending an email to one of the email addresses mentioned in Section XII. You may send us the model withdrawal form available in Appendix 1, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from the Terms, Nexon shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from these Terms. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of Services during the withdrawal period, you must pay Nexon an amount which is in proportion to what has been provided until you have communicated us your withdrawal from the Terms, in comparison with the full coverage of the Terms.
You do not have a right of withdrawal of free-of-charge Services that Nexon already performed and of free-of-charge virtual items, virtual currency, points, digital in-game items or any other content or information from the Services (“Digital Content”) (that is not supplied on a tangible medium) that Nexon already started performing.
Prior to purchasing certain Digital Content, you will be asked to agree to immediately receive the Digital Content, and to waive your cancellation and refund right once the download or streaming of the Digital Content has begun. As such, you recognize that you do not have a right to withdraw from your purchase. The same applies with regards to any paid Services you contract from Nexon.
To avoid doubt, references in Section IV to changing the price or availability of items, or limiting the quantity of items available, apply only before we have accepted your order.
Supplement to Section V (Code of Conduct) of the Terms
In deviation from Section V of the Terms, you will not use the Services in any manner that Nexon reasonably believes to be unlawful or that could damage, disable, overburden, or impair the Services or interfere with Nexon’s or any others users’ use and enjoyment of the Services.
Supplement to Section VII (Disclaimer of Warranties; Limitation of Liability) of the Terms
In deviation from Section VII of the Terms, these Terms do not exclude or limit the legal liability of Nexon in the event of your death or personal injury resulting from an act or omission of Nexon. We warrant the conformity of the Services, including Digital Content, with these Terms to the extent required by applicable law. Pursuant to applicable law, you may have the right to certain remedies in case the provision of the Services, including Digital Content, is defective.
Your statutory warranty rights apply. Nexon shall be liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, body or health. In cases of slight negligence, Nexon shall only be liable in the event of a breach of a material contractual obligation of the Terms. A material contractual obligation within the meaning of this Section is an obligation the fulfilment of which makes the performance of the Terms possible in the first place and on the fulfilment of which you may therefore regularly rely. This liability for breach of a material contractual obligation is limited to the damage foreseeable at the time of the conclusion of the Terms, the occurrence of which must typically be expected. The limitations of liability apply accordingly in favour of our employees, agents and vicarious agents. Any liability on Nexon’s part for any commercial guarantees we may have provided and for claims based on product liability laws or in the event of data protection violations shall remain unaffected.
Supplement to Section VIII (Indemnification) of the Terms
Section VIII only applies to the maximum extent permitted by applicable law.
Supplement to Section IX (Governing Law and Jurisdiction) of the Terms
In deviation from Section IX of the Terms, the choice of law does not exclude the application of those consumer protection provisions in the applicable laws of your country of residence that may not be derogated from by contract. As a consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of Nexon’s place of business.
Supplement to Section X (Dispute Resolution) of the Terms
Section X of the Terms does not apply.
Supplement to Section XI (Miscellaneous) of the Terms
The paragraph on “Severability” in Section XI of the Terms does not apply.
In deviation from Section XI of the Terms, Nexon will not assign, license, delegate or otherwise transfer its rights or obligations hereunder to any third party where this may serve to reduce your guarantees, unless with your prior agreement. Subject to the preceding sentences, the rights and liabilities of the parties hereto are binding on, and shall inure to the benefit of, the parties and their respective successors and permitted assigns. Any attempted assignment other than in accordance with this Section shall be null and void.
Supplement to Preamble regarding changes to the Terms
We may change or modify the Terms with effect for the future if there is a valid reason for the amendment and insofar as the changes are reasonable taking into account Nexon’s and your interests. A valid reason exists in particular if the changes are necessary due to a disruption of the equivalent relationship of the Terms to a not insignificant extent that was unforeseeable for us at the time of the conclusion of the Terms due to changes in case law or legislation. This does not cover any changes or modifications to a main performance obligation of the Terms. We will notify you of any changes as required by law and provide you a reasonable period of time to review them before they start applying (as a rule six weeks). If you do not agree with the changed Terms, you will be able terminate these Terms. However, by continuing to use the Services, you accept the changes to the Terms, which will take effect at the time they are posted or as otherwise required by applicable law.
In addition to any changes or updates required to maintain the Services in conformity, we may modify or update any features of the Services at any time if we have a valid reason to do so. In particular, this is the case if the change is solely for your benefit or the change is necessary to (i) ensure compliance with applicable laws and/or reflect changes in relevant laws and regulatory requirements, such as mandatory consumer laws; (ii) perform temporary maintenance, fix bugs, implement technical adjustments and make improvements, such as adapting Services to a new technical environment or transferring the Services to a new hosting platform; (iii) upgrade or amend the Services, including amending or removing or making modifications to existing features and functionality; (iv) alter the structure, design or layout of the Services, including changing the name of the Services or re-branding, or amending, improving and/or expanding the features and functionalities available; (vi) for security reasons; and (v) for anti-piracy reasons. We will notify you of the changes as mentioned above, and you may terminate the Terms if these changes negatively impact your access to or use of the Service (other than in a minor way).
APPENDIX TO THE SUPPLEMENTAL TERMS
Appendix 1
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the Terms).
— To
[●]:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) Terms for the provision of the Services: [insert name of service and subscription type]
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
____________
(*) Delete as appropriate.