English for Hotel and Tourism: Checking into a hotel

Initial Check-in and Reservation Issues00:00:09

Tom Sanders arrives at the Transnational Hotel to check in. After the receptionist struggles to locate his reservation, Tom provides a booking number, leading to the discovery of a system glitch.

Room Upgrade and Hotel Amenities00:00:43

Due to the booking error, the receptionist upgrades Mr. Sanders to a business suite with a jacuzzi at no extra cost. They also discuss wireless internet access and available hotel amenities like the gym and pool.

Registration and Final Arrangements00:01:34

Mr. Sanders completes his registration, provides his identification, and shares that he is visiting for a business conference. The receptionist provides room key details for room 653 and arranges for a bell boy to assist with his luggage.