Summary
Highlights
Jack Transport is a moving company offering home and office relocation, furniture deliveries, and garden refuse removal. They currently face challenges due to a lack of a centralized platform for client interaction, manual job pricing, and no real-time job tracking system, leading to inefficiencies and difficulties in monitoring operations.
Tech Stars developed a centralized booking system to address these issues. This platform allows customers to make reservations efficiently, automates job pricing, allocates jobs to drivers automatically, and provides real-time job progress tracking, reducing the manager's workload.
A customer can visit the website, view information about Jack Transport, read reviews, and select a service like 'home and office relocation'. They input pickup and drop-off locations, specify building types and floor levels, and indicate elevator availability. The system calculates an approximate volume of items selected, which helps in truck allocation (1.5-ton for less than 8m³ and 4-ton for more).
Customers select items from various categories, and the system dynamically updates the total volume. They can also request additional services like bubble wrap for fragile items, with the system advising on appropriate quantities based on the move details.
The system presents available dates and time slots based on the selected items and truck availability. The demonstration shows how a manager can view the driver schedule, and how the system intelligently allocates jobs to drivers and trucks, even if a smaller truck is busy, it may assign a larger capacity truck if available.
Before confirming, the customer reviews all booking details, including the assigned truck, extra loading assistants, and additional charges (e.g., for floor traversal without elevators, or bubble wrap). The customer then logs in to accept the quote and finalize the booking.
After accepting the quote, the customer is redirected to their 'my deliveries' page. They can download an invoice with a cost breakdown and banking details. The customer can choose to pay online via card, and upon successful payment, the job status updates to 'paid' and a receipt is available for download.
The driver logs into a mobile app and sees a list of assigned jobs for the day. Once the driver starts a job, the customer receives notifications and can track the job's progress in real-time. Status updates include 'en route to pickup', 'arrived at pickup', and 'departing to destination'. The driver can also download proof of purchase for furniture deliveries.
The driver and customer can communicate directly through the app via messaging, enhancing coordination. Once unloading and setup are complete, the driver updates the status to 'completed', informing both parties.
After job completion, customers can review their delivery by answering questions and providing a title and message. They also complete a checklist of delivered items, indicating any missing items. If a bad review or missing item is reported, the manager receives an immediate notification, including customer contact details to resolve the issue. Once resolved, the manager can mark the notification as addressed.