Summary
NHIA Annual Report 2025: Protocol Unit
Highlights
Unit Overview and Mandate
The Protocol Unit operates as the diplomatic arm of the Office of the Director-General/CEO, ensuring the NHIA maintains professionalism and decorum in all engagements. It facilitates official movements, manages government and diplomatic liaisons, and protects the Authority's corporate image.
Key 2025 Achievements
During 2025, the Unit successfully managed visa procurement and consular liaison, issued Note Verbales to relevant government ministries, coordinated logistics for advance parties, and provided VIP reception services. They also offered guidance on diplomatic etiquette and represented the NHIA at high-level inter-agency functions.
Operational Challenges
The unit faced significant hurdles including the late submission of travel plans by departments, an increasing volume of work that exceeds current staffing levels, and unpredictable visa processing timelines from various foreign missions.
Future Recommendations and Conclusion
To improve efficiency, the report recommends submitting travel requests 6-8 weeks in advance, expanding staff capacity, digitizing tracking systems, and establishing a dedicated logistics budget. The Unit remains committed to enhancing its service delivery through these institutional improvements.