Professional Capabilities and Competency Standards

Employees are expected to demonstrate technical efficiency in fast-paced environments, meet deadlines, and contribute to team goals. Digital literacy is essential, requiring proficiency with internal software and a commitment to adopting new, more efficient digital workflows.

Accountability is linked to empathy and human-centered service. Personnel must demonstrate cultural awareness, respect for diversity, and the ability to provide trauma-aware justice services by understanding the unique needs and values of stakeholders.

The framework emphasizes self-directed leadership through personal development and receptiveness to feedback. Effective communication is highlighted as a core skill, requiring active listening, professionalism, and the ability to navigate conflicting priorities.