Summary
Resolved an issue preventing users from opening PDF files from CosmosDB. A code change will be implemented by Thursday, June 25, 2026 IST, impacting US-based users and requiring email updates for stakeholders.
CosmosDB Access Issue Resolution
Highlights
Problem Identification and Solution
A troubleshooting effort identified a resolution path for an issue preventing users from opening PDF files from CosmosDB. The solution requires a code change to update access permissions.
Implementation Details and Timeline
Product and L2 teams are delivering the solution, with a target implementation by the start of business on Thursday, June 25, 2026 IST. This timing was chosen to minimize impact on primarily US-based users, as the change affects all users accessing CosmosDB.
Communication and Verification
Updates regarding the solution and specific implementation timeline will be sent via email to those on the outage meeting invite. The ticket will remain open until US business hours on Thursday, June 25, 2026, to allow US users to confirm the issue is resolved.