Network Technical Lead Role Description

The role requires daily technical and service oversight of the regional network, providing leadership in operational activities, major incident response, and problem management. This includes reviewing and advising on implementation projects to ensure smooth execution.

The individual will be involved in projects and tooling focused on automating network workflows. Collaboration is key, working with architecture, engineering, capability owners, vendor management, and service providers to onboard new products and represent operations for successful acceptance into service.

Responsibilities extend to overseeing operational client communication, managing escalations, and proactively driving incident resolutions. The role also involves working closely with IT leadership and a diverse set of stakeholders to enhance production stability, promote continuous service improvement, and share best practices across the environment.