Front Office Services by TESDA Abra (Data Center)

Summary

This video demonstrates front office skills in the hospitality industry, highlighting the importance of front office operations as the nerve center of a hotel. It showcases key interactions from guest arrival and check-in to check-out and departure, emphasizing customer service.

Highlights

Introduction to Front Office Services00:00:34

The video introduces the demonstration of front office skills by TESDA Abra. The presenter, Gerry Con Blonde Loretta, a trainer in front office services, explains that the front office is the most important department in hotel operations, serving as the 'nerve for collaboration' or 'heart of the hotel'. It's the first point of contact that creates a lasting impression on guests.

Guest Check-in Process00:02:05

The check-in process is demonstrated, where a guest arrives and is welcomed by the front desk. Details such as room price ($50 a night for a five-star hotel) and additional charges for in-room devices and hotel services are communicated. The guest is provided with a key card and directions to their room.

Bellboy Assistance and Hotel Amenities00:04:15

A bellboy, Mark, assists the guest to her room. He also informs her about the hotel's amenities, including the ground floor restaurant with a best-seller 'Korean Time Experience,' a wellness center for relaxation, and a golf yard for recreation.

In-room Information and Services00:05:04

Upon arriving at the room, the bellboy places the luggage and explains how to contact different departments using the in-room phone. Dial 1 for front office, 2 for food and beverage, and 3 or 4 for housekeeping and groceries.

Guest Check-out and Departure00:06:25

The guest requests to check out. The bellboy helps with the luggage. The guest inquires about transportation to the airport, expressing urgency due to an upcoming flight. The hotel offers a free airport shuttle service, with the next one departing in 15 minutes, taking approximately 25 minutes to reach the airport.

Settling Bills and Guest Feedback00:07:31

Before leaving, the guest settles her bar bill of $37.50 using a Visa card and requests a receipt for company travel. She is also invited to sign the guest book and provides positive feedback about her stay. The staff express appreciation and hope for her return.

TESDA Abra's Impact00:10:02

The video briefly concludes by acknowledging TESDA Abra for providing opportunities to further skills through their training programs, colleges, and as a 'whisper signer'.