CBA's FY23 Sustainability Performance Overview

CBA's cumulative sustainability funding reached $44.7 billion in FY23, an increase from $30.6 billion in FY22. The bank maintained 100% renewable electricity procurement in Australia and saw a continued multi-year decline in total energy consumption to 398,673 GJ. However, market-based Group greenhouse gas emissions almost doubled to 68,600 tCO₂-e, primarily due to increased business travel and newly reported employee commuting contributing to Scope 3 emissions.

The workforce grew to 49,454 FTE, with voluntary turnover decreasing to 11.2% (from 14.8%) and a continued reduction in workplace injury rates. Women's representation in Executive Manager+ roles increased to 44.0%. Customer numbers reached 17.1 million, with 8.7 million digitally active and 7.8 million using the CommBank app. Community investment rose to $264.0 million (1.8% of cash NPAT before tax), supporting programs like the Financial Independence Hub (1,598 participants) and the Next Chapter and Community Wellbeing program (20,560 interactions).

CBA updated its Environmental and Social (E&S) Framework following stakeholder engagement. A materiality assessment identified key themes such as cost-of-living pressures, scams and fraud, cyber security, digitisation/AI, and climate transition. Most of CBA's sustainability metrics underwent independent assurance by PwC, ensuring credibility and transparency.