Lesson 3 (Part 1): Functions and Features of Effective Communication | Oral Communication in Context

The first function of communication is control, used to regulate behaviors and actions. Examples include parents telling children to do chores or teachers asking students to sit down, using language, actions, gestures, and facial expressions to influence behavior.

Communication also serves as a form of social interaction, allowing us to connect, establish relationships, and form bonds with others, such as talking with friends to share ideas and feelings.

Motivation is another function, used to positively influence the behavior and actions of others without direct control. Speakers in seminars might motivate audiences, or encouraging words to a friend can drive them to pursue something.

This lesson will cover the different functions and features of effective communication, including barriers and how to overcome them. Communication always serves a specific function, highlighting how language is used for various purposes, influenced by time, place, and situation.

This is a basic and widely regarded function. Communication is used to share information, knowledge, and ideas with others, as seen when a teacher delivers a lesson or when we consume news from various media.

Communication allows us to express our feelings and emotions. This includes confiding in a friend, or even non-verbal cues like facial expressions and body language that convey sadness or other emotions.

For communication to be effective, communicators must have a shared understanding. Clarity in the message, channel, and all elements of the communication process helps prevent misunderstandings.

Based on Cutlip and Center's 'Effective Public Relations', the first 'C' is completeness. Messages should include all necessary and relevant details for the receiver to understand, respond, or evaluate properly, minimizing follow-up questions.

Conciseness means being brief and direct to the point, avoiding unnecessary details. The goal is to convey the message clearly and efficiently without lengthily descriptions.

Consideration involves taking into account relevant information about the receiver, such as their mood, background, preferences, education, and needs. This adaptability helps prevent misunderstandings and ensures the message is easily absorbed.

Concreteness means the message is solid, reliable, and valid. It should be supported by facts, figures, real-life examples, and evidence to build credibility and ensure the audience accepts it as true.

Courtesy refers to showing respect for the listeners, their culture, values, and beliefs. Acknowledging differences and being considerate helps avoid offending anyone and maintains a respectful communication environment.

Clearness involves using simple and specific words to express ideas. Avoiding overly complex or 'high-falutin' language ensures the message is easily understood by the audience, making the communication effective.

Correctness relates to the technical aspects of language use, including grammar, spelling, and pronunciation. Accuracy eliminates negative impacts on the audience and enhances the credibility and effectiveness of the message, as misinterpretations can arise from errors.