Summary
Highlights
Sydney Vibaletba, a tourism student from Lyceum of the Philippines University Batangas, introduces the video where she will demonstrate the hotel guest check-in and check-out process, including how to warmly welcome guests. She emphasizes that she is a student and not yet a professional, seeking knowledge and experience.
A guest, Shiny Hernani, arrives for check-in at Esquela Tagaytay Hotel. The front desk staff confirms her reservation for a queen-sized bed for three days and two nights under the name Mr. and Mrs. Luwas. The reservation is for a deluxe non-smoking room with an alley view, and the bill of 12,810 pesos (6,405 pesos per night) will be settled via Visa card. The staff verifies the information and processes the payment.
The staff explains the inclusions of the stay, such as a continental breakfast meal plan, airport shuttle service, and the use of the hotel safe. Non-inclusive items like the mini-bar and room service at an additional charge are also clarified. The guest receives an access code for wireless internet and a list of hotel amenities including the pool and trail. Finally, the guest is given her room key card, directed to her room on the sixth floor, and offered assistance with luggage.
The guest returns for check-out from room 653. The staff prints out her bill and inquires about her stay, to which the guest expresses satisfaction. The bill shows incidentals for room services, restaurant, and mini-bar, which are settled via Visa card.
The staff confirms that the guest has emptied her safety deposit box and offers taxi assistance for her flight, assuring her of timely arrival. While waiting for the shuttle, the guest is invited to sign the hotel guestbook. The staff also introduces the 'Prestige Club Membership,' offering various discounts on food, laundry, beverages, and special room rates for an annual fee of 6,500 pesos. The guest receives an application form and more information about the membership. The staff thanks the guest and wishes her a safe day.