Connected Vehicle Software Quality Management Strategy

Quality Metrics and Warranty Management

The role focuses on improving core quality metrics including NPS, R/1000, and CPU. This involves proactive investigation of Diagnostic Trouble Codes (DTC), addressing Top#20 Warranty issues, and driving performance toward Best-In-Class standards.

Customer-Centric Quality Assurance

Acting as the 'Voice of the Customer,' the position monitors feedback from various channels such as social media, app store reviews, and executive escalations. The primary objective is to resolve quality concerns within a 30-day window.

Data-Driven Strategy and Process Improvement

Utilizing connected vehicle data as a real-time indicator, the strategy involves building a comprehensive quality framework for connectivity features. It also emphasizes internal and external benchmarking, reduction of manual toil, and systematic tracking of issues via JIRA.