Guidance for Handling Missing Vehicle Model Requests

When the exact vehicle details are not available, select the closest matching option instead of leaving the vehicle unmatched. Minor differences in descriptions are acceptable. The most important factors are correct engine, fuel, and drivetrain characteristics.

Equivalent body types include 'Jeep and SUV', 'Saloon and Sedan', 'Hatchback and small Crossovers/SUVs', and 'Estate and Crossover SUV'. For fuel types, 'Petrol/Electric', 'Hybrid', 'Plug-in Hybrid', and 'Petrol Plug-in Hybrid' can be treated as similar if necessary.

For imported vehicles with manufacturer codes as style descriptions (e.g., DBA-MB4154T), prioritize correct engine size, fuel type, transmission, and power output over an exact style match. Examples provided for Audi, BMW, and Volvo demonstrate how to select appropriate variants when the precise style is unavailable, emphasizing fuel type indicators ('d' for diesel, 'i' for petrol) and Volvo's T, D, B designations.

For Electric Vehicles (EVs), battery capacity (e.g., 84kWh) in the style description refers to battery size, not power output. Prioritize matching the number of motors, driven wheel configuration (FWD, RWD, AWD), or power figures (BHP) over the exact battery description.

For genuinely new makes or models, attach supporting documentation like a Vehicle Registration Certificate or manufacturer specification sheet to the policy referral. If a newly registered vehicle's details are not on Cartell, use the closest available option and arrange a callback once details are available. If no suitable option exists, provide comprehensive details including registration number, model year, make, model, style, body type, fuel type, transmission, and power output to the Product mailbox for a new model request.