Summary
A summary of a customer service dispute involving unreturned equipment charges and an outstanding $40 bill sent to collections.
Dispute Regarding Unreturned Equipment and Outstanding Balance
Highlights
Account Dispute Overview
Mr. Hemmens is disputing a collection agency claim regarding unreturned equipment, asserting that all items were returned. The service representative identified one piece of equipment still recorded as missing on the account.
Resolution and Next Steps
The representative confirmed a $40 outstanding balance remains on the account. To address the billing discrepancy, the representative offered to submit a ticket to have an itemized bill sent to Mr. Hemmens for clarification.