Summary
A code change is required to resolve a CosmosDB access issue preventing users from opening PDF files. The solution is being implemented on Thursday, June 25, 2026 IST, during US business hours to minimize impact. Updates will be sent via email to affected users.
Resolution Identified for CosmosDB Access Issue
Highlights
Issue Identification and Resolution
A CosmosDB access issue preventing users from opening PDF files has been identified. The team has determined that a code change is necessary to update access permissions to the CosmosDB.
Communication and Follow-up
Updates regarding the solution and a specific implementation timeline will be sent via email to those included on the outage meeting invite. The ticket will remain open until U.S. hours on Thursday, June 25, 2026, to allow U.S. users to confirm the resolution.
Implementation Plan
Product and L2 teams are collaborating to deliver the solution. The target implementation for this code change is the start of business on Thursday, June 25, 2026 IST. This timeframe was chosen to minimize impact, as the primary users affected are based in the U.S.