Summary
A code change is being implemented to resolve an issue preventing users from opening PDF files due to CosmosDB access. The resolution is targeted for the start of 6/25/26 IST, with communication to impacted users via email.
CosmosDB PDF Access Issue Resolution
Highlights
Issue Identification and Resolution
An issue preventing users from opening PDF files has been identified as a CosmosDB access problem. A code change is required to update CosmosDB access to enable PDF file opening.
Implementation and Timeline
Product and L2 teams are actively working on implementing the necessary code change, with a target resolution time for the start of 6/25/26 IST. The implementation window was chosen to minimize business impact, as the change affects all CosmosDB users.
Communication and Validation
Updates regarding the implementation timeline will be communicated to impacted users via email. The incident will remain open until business hours on 6/25/26 IST to allow for validation and confirmation of the resolution.