Summary
A resolution path has been identified for the CosmosDB access issue preventing users from opening PDF files, with a code change targeted for 6/25/26 IST.
Resolution Path Identified for CosmosDB Access Issue
Highlights
Issue Identified and Resolution in Progress
An issue preventing users from opening PDF files due to CosmosDB access has been identified. A code change is required to resolve this problem.
Implementation Details and Timeline
Product and L2 teams are collaborating on the implementation of the code change, targeting the start of 6/25/26 IST. The implementation window was chosen to minimize business impact, as it affects all CosmosDB users.
Communication and Incident Monitoring
Updates, including the implementation timeline, will be communicated to affected users via email. The incident will remain open until business hours on 6/25/26 IST to allow for validation and confirmation of the resolution.