BÀI 3 P1

Hoàng Hải Yến introduces Bài 3 of the personal skill development course, focusing on essential communication skills. A scenario is presented where a miscommunication occurs between a boss and an employee, emphasizing the potential negative impacts of unclear communication and the critical need to master communication skills, given that 70% of human life is spent communicating.

The lesson will cover basic concepts and the importance of communication, various types and methods of communication (forms, methods, and tools), effective communication techniques, and common issues in communication behavior. It will also delve into methods for controlling emotions during communication and appropriate responses to daily communication situations.

Communication is defined as the exchange of information to understand and influence each other in human relationships, aiming to achieve specific goals. Experts view communication as a way for people to build relationships and interact with daily life issues. Essentially, communication involves interacting and influencing others to achieve a particular objective.

The first obstacle is unclear or incoherent messages, as illustrated by the initial scenario where the secretary misinterpreted the boss's actions. The second obstacle is inappropriate expression, presentation, or body language. The third is information not being delivered or delivered at the wrong time, such as a telesales call during an inconvenient moment. The fourth obstacle is perceptual hindrance, where the receiver misinterprets the message, leading to undesirable outcomes, like the secretary shredding important documents instead of photocopying them.