Summary
An overview of current job performance metrics, specific areas for improvement, additional responsibilities, and professional development training.
Performance Summary and Professional Development
Highlights
Additional Duties
Served as a Team Escalation member, managing complex cases that involved resolving prevailing wage approvals for USCIS submission.
Performance Overview
Currently holding a 97.6% quality rating while on Perm detail. Feedback highlights the need to improve case note precision, with specific focus on RFI requirements, FEIN notations, and WLW accuracy.
Professional Development
Completed various Percipio courses, including AI frameworks, customer empathy, rapport building, and participated in the Skillsoft Leadership Development Program.