Hospitality Host Role at Steak 'n Shake

Core Responsibilities

The Hospitality Host serves as the primary face of the brand, responsible for creating a welcoming environment, greeting guests, and engaging in positive, professional conversation. Hosts must articulate the company's heritage and vision while assisting guests with menu inquiries and order processing via the POS system.

Operational Duties

Beyond guest engagement, the role includes expo duties such as verifying order accuracy and providing utensils. Secondary responsibilities involve maintaining high standards of cleanliness in the dining room, restrooms, and expo area, as well as ensuring the restaurant remains 'guest ready' at all times.

Professional Standards

The position requires strict adherence to personal hygiene and grooming standards to represent the brand's professional image. Employees are expected to maintain uniform requirements and proactively initiate welcoming interactions with all guests.