Handling a Reservation by Phone _ English for Front Liner

Initial Inquiry and Dates00:00:00

A hotel front liner, Natalie from Ocean View Hotel, assists a caller with a reservation inquiry. The caller specifies check-in on Friday, June 28th, and check-out on Sunday, June 30th.

Room Preference and Availability00:00:17

The caller requests a double room, preferably with a sea view. Natalie confirms that a sea view double room is available for the requested dates.

Guest Information and Confirmation00:00:28

Natalie asks for the caller's full name, which is provided as Lisa Morgan, and a contact number (555-921-173). The reservation is confirmed for June 28th to 30th for a sea view double room, with a total price of $300.

Concluding the Call00:00:52

Lisa Morgan confirms there are no further requests, and Natalie thanks her, expressing anticipation for her stay. The call concludes politely.