CBA's FY23 Sustainability Performance Overview

CBA updated its Environmental and Social (E&S) Framework after engaging with stakeholders. A materiality assessment identified critical themes including cost-of-living pressures, scams and fraud, cybersecurity, digitization and AI, and climate transition. Most of CBA's sustainability metrics underwent independent assurance by PwC.

CBA experienced significant growth in sustainability funding and maintained fully renewable electricity procurement in Australia. Energy consumption continued its multi-year decline. However, total greenhouse gas emissions increased notably, primarily due to higher Scope 3 emissions from business travel and the inclusion of employee commuting data.

The bank's workforce expanded, accompanied by lower voluntary turnover and continued reductions in workplace injury rates. Representation of women in senior roles improved. Customer numbers grew, along with strong engagement in digital and app platforms. Community investment also increased, supporting programs like the Financial Independence Hub and the Next Chapter and Community Wellbeing initiative.