Telecommunications Operations Support

The role involves monitoring and analyzing the operational performance of retail locations, customer service metrics, and network support. This includes collecting, compiling, and interpreting data on service usage, customer feedback, and sales performance to generate actionable reports. A key aspect is assisting in creating and maintaining dashboards to track critical KPIs such like customer satisfaction, service uptime, sales targets, and call center performance.

The position supports project coordination for telecom initiatives, including new service rollouts, promotional campaigns, or infrastructure upgrades. It requires maintaining accurate records of daily operations, inventory levels, service requests, and customer interactions. Coordination of schedules, tracking deliverables, and monitoring project timelines under supervision are also essential.

Collaboration with internal departments, such as retail operations, technical support, and network teams, is crucial for seamless service delivery. The role assists with workflow analysis and process improvement initiatives to enhance operational efficiency and reduce service delays. Identifying operational issues and helping implement solutions to maintain service quality are also part of the responsibilities.

Responsibilities include participating in preparing documentation, standard operating procedures, and operational manuals. The role also supports the training and onboarding of new team members regarding operational processes, reporting tools, and workflow management. Maintaining compliance with company policies, confidentiality standards, and applicable telecommunications regulations is a core requirement. Furthermore, the position assists in automating repetitive reporting/tracking tasks and manages vendor/partner communications.