Can UPS Still Deliver?
We Fixed It, You're Welcome · We Fixed It, You're Welcome
Sep 16, 2026 · 44 min
Show notes
UPS has spent 119 years building one of the world's most disciplined operating systems. But now the company is changing that machine from the inside: consolidating responsibility, restructuring operations, reducing costs, closing facilities and moving away from Amazon volume that no longer fits the economics of the business.
Noel Massie knows what that machine looks like from the inside. He spent 42 years at UPS , beginning as a college student loading trucks in 1977 and eventually becoming a president of five business units and Vice President of U.S. Delivery Operations. He describes a…
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