Summary
Highlights
A guest, Miss Perez, checks in with a prior reservation. The hotel staff verifies her name and requests an identification card. Her driver's license reveals she is from Malaysia, visiting for a business conference.
The staff confirms Miss Perez's reservation under the credit line of her company, Star Holdings Enterprise Incorporated, for a deluxe room from July 24-26, 2020, amounting to 70,000 pesos. A letter of authorization is requested and provided.
Miss Perez signs the registration form after double-checking the information. She receives her keycard, and a porter, Nicole, is assigned to escort her to her room. The hotel staff wishes her an enjoyable stay and informs her to dial 7 for reception assistance.
Another guest inquires about available rooms. The staff checks and informs her that only a deluxe room is available, stating the rate. The guest decides to take the room.
The walk-in guest is asked for an identification card and to register on a form, including her signature. The total cost is 8,500 pesos, and she opts to pay by credit card. She signs the credit card slip.
The walk-in guest receives her receipt and keycard. Porter Nicole assists her to her room. The staff thanks her and again advises to dial 7 for any assistance during her stay.