Summary
Highlights
Frederick W. Taylor, the father of scientific management, introduced the 'one best way' approach to improve productivity through scientific selection, training, and cooperation between management and workers.
Administrative theories by figures like Fayol and Weber focus on clear roles, authority structures, and bureaucracy to replace chaos with coordination through specialized tasks and impersonal rules.
TQM shifts the focus to a customer-obsessed mindset. W. Edwards Deming’s 14 points emphasize long-term constancy of purpose, continuous process improvement, and creating a culture where everyone owns quality.
Joseph Juran defined quality based on design and conformance, outlining a planning roadmap that focuses on identifying customer needs and creating systems that reliably produce the required product features.
The OB approach studies human conduct at work to aid managers in leadership, team building, and conflict resolution, emphasizing the importance of psychological considerations and cooperation within social systems.