Summary
Highlights
Scientific Management00:00:03
Frederick W. Taylor, the father of scientific management, introduced the 'one best way' approach to improve productivity through scientific selection, training, and cooperation between management and workers.
General Administrative Theory and Bureaucracy00:01:22
Administrative theories by figures like Fayol and Weber focus on clear roles, authority structures, and bureaucracy to replace chaos with coordination through specialized tasks and impersonal rules.
Total Quality Management (TQM) and Deming’s Principles00:03:00
TQM shifts the focus to a customer-obsessed mindset. W. Edwards Deming’s 14 points emphasize long-term constancy of purpose, continuous process improvement, and creating a culture where everyone owns quality.
Juran's Quality Framework00:07:06
Joseph Juran defined quality based on design and conformance, outlining a planning roadmap that focuses on identifying customer needs and creating systems that reliably produce the required product features.
Organizational Behavior (OB) Approach00:08:48
The OB approach studies human conduct at work to aid managers in leadership, team building, and conflict resolution, emphasizing the importance of psychological considerations and cooperation within social systems.